If something’s not quite right, don’t worry—we’ve got your back. At Ozzeau, we’re all about ensuring you and your pup are 110% happy with your purchase. If you’re not feeling the love, drop us a line at hello@ozzeau.com within 30 days, and we’ll make it right with our 30-day money-back guarantee. No fuss, just tail wags and happy nuzzles!
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@ozzeau.com. We’ll provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without first requesting a return will not be accepted.
We can’t accept returns on gift cards, but everything else is fair game!
For any return questions, feel free to reach out to us at hello@ozzeau.com.
Please inspect your order when it arrives and contact us immediately if you find anything defective or damaged or if you received the wrong item. We’ll take action to make things right.
The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ozzeau.com.
Mailing Address
Ozzeau Pets
820 S. Monaco Parkway #188
Denver, Colorado 80224
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